Contact Us
Whether you've spotted something on the site that needs updating, want to ask about how we rank Canadian online casinos, or simply have feedback on a review, we'd like to hear from it. This page explains what we can help with, what we can't, and the fastest way to get an answer.
What we can help with
Online Casino is an independent research and comparison site covering online casinos available across Canadian provinces. We're not a casino ourselves, so our team can't access your player account, process a deposit or withdrawal, or resolve a dispute with an operator. What we can do is help with questions like:
- Corrections or updates to information in a review, bonus offer, or comparison table
- Questions about how we assess and rate operators such as Cashed, SlotsGem, WinnerIsland or the other brands featured on the site
- Suggestions for casinos, payment methods, or topics you'd like us to cover
- General feedback on the site's content, accuracy or usability
- Reports of broken links, outdated bonus terms, or factual errors
What to contact the casino operator about instead
Because we don't hold player funds or manage accounts, some issues need to go straight to the operator or its licensing body rather than to us. These include:
- Deposit or withdrawal delays on your own casino account
- Bonus terms that weren't honoured after you signed up
- Identity verification (KYC) requests or account verification issues
- Login problems, password resets, or account closures
- Self-exclusion requests or gambling-related support — see our Responsible Gambling page for organisations that can help directly
Each casino listed on this site publishes its own support contact — usually live chat or email — inside the cashier or help section of its platform. That team has access to your account details and can act on them; we don't.
Before you get in touch, a few things worth checking
A lot of questions we receive are already answered elsewhere on the site, so it's worth a quick check first:
- Bonus terms, wagering requirements and eligibility rules are usually covered under the offer itself or in our wider bonus guides
- Our editorial ratings and how we compare operators are explained in the review process notes attached to each casino write-up
- General background on the site, who runs it and how it earns revenue is on our About Us page
- The rules governing use of the site are set out in our Terms and Conditions
How our editorial process stays independent
Online Casino may earn a commission when readers click through to an operator and sign up, but this arrangement never decides how a casino is rated or ranked. Contacting us doesn't change a listing's position, and no operator can pay for a better review. If you believe something on the site is inaccurate or out of date, that's exactly the kind of message we want — it helps us keep the comparisons useful for the next reader.
What happens after you reach out
We read every message that comes in, though as an independent research site we don't offer live support or guarantee a response time. Straightforward corrections and factual queries are usually the quickest to act on. Broader questions about methodology or coverage may take a little longer, since they often involve checking against several operators' current terms before we reply.
If your message concerns a real-money issue with a specific casino — a delayed withdrawal, a disputed bonus, or a locked account — please raise it with that operator's own support team or its licensing authority first. We can point you toward publicly available information, but we're not able to intervene in an individual account matter.